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What Is a Medical Secretary (MS)?

Medical Secretaries are healthcare support administrative staff in a medical office, a hospital or other healthcare facilities.  They are an integral part of any healthcare practice and wear many hats.  Healthcare Support Staff

  • Greet and check in patients, manage the patient waiting room to ensure patient safety and policy compliance

  • Schedule appointments, process and manage patient workflow 

  • Use electronic health record software to manage patient billing, manage prescriptions and more

  • Perform light medical duties such as taking and recording patient vitals, preparing room for next patient 

  • Work with insurance companies to verify patient eligibility and manage vendors for office and medical supplies

  • They are the patients advocate and customer service provider to ensure compliance and efficient practice

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